Silver Legacy - Hotel Front Desk Agent

Silver Legacy seeks to fill a front desk agent position.

Job Code: 201915

Shift: Shift Varies

Category: Front Desk

Employment Status: Full-Time



GENERAL SUMMARY OF DUTIES: Responsible for checking Guests in and out of the hotel and verifying accounts.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS:(Includes, but is not limited to the following.)

1.      Responsible for sign-in/sign-out of individual bank;

2.      Check Guests in upon arrival and out upon departure;

3.      Collect proper cash and/or credit card;

4.      Adhere to Payment Card Industry Data Security Standards (PCI Compliance).

5.      Post room charges, paid outs and corrections;

6.      Balance postings at end of shift;

7.      Prepare a corrected and complete cash turn-in sheet;

8.      Assist Bell Desk as needed;

9.      Maintain informational records as assigned for marketing;

10.  Prepare reports as requested;

11.  Program key cards for Guests as needed;

12.  Answer front office phones on or before third ring;

13.  Complete applicable forms for various transactions/procedures as well as shift reports as specified in the front desk manual;

14.  Notify Shift Manager or Front Office Manager of any problems and/or needed approvals;

15.  Assist in blocking of rooms and suites as requested by the rack attendant or Shift Managers;

16.  Remain familiar with all facilities available at Silver Legacy to include rooms (i.e. views, bed types, rates, locations within the hotel and amenities in the various suites);

17.  Maintain appropriate grooming and uniform standards;

18.  Regular and predictable attendance is required;

19.  Perform other job related duties as assigned by management.



PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities:  Must possess excellent communication skills with the ability to read, write and communicate verbally in English; perform basic math; operate front desk system, 10-key adding machine and type 35 wpm; understand and comply with all company and departmental rules, regulations, policies & procedures; establish and maintain effective working relationships with staff and Guests.



Education: High school education or equivalent preferred.

Experience: Front office experience preferred.

Certificate/License: None required.


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