Travelers - Outside Claim Representative

Travelers seeks to fill a Outside Claim Rep position in its Greenwood Village office.

Title Claim: Rep, Trainee - Outside

Location: Greenwood Village, Colorado
Job Category: Claim
Target Openings: 1
Position Type: Entry Level

Company Information

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior
financial strength and consistent record of strong operating returns mean security for our
customers - and opportunities for our employees. You will find Travelers to be full of energy and
a workplace in which you truly can make a difference.

Job Summary

Under close supervision, this position is responsible for investigating, evaluating, negotiating and
resolving claims on losses of lesser value and complexity. Completes formal training program for
consideration of advancement to claim representative Outside Property position. Provides quality
claim handling throughout the claim life cycle (customer contacts, coverage, investigation,
evaluation, reserving, negotiation and resolution) including maintaining full compliance with
internal and external quality standards and state specific regulations. This job does not manage

Primary Job Duties & Responsibilities
Participates in on-going training sessions for the outside property business. Investigates each
claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of
liability/establishment of negligence, damages, contribution potential and exposure with respect to
the various coverages provided through prompt contact with appropriate parties (e.g.
policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical
providers and technical experts). Takes necessary statements. Delivers consistent service quality
throughout the claim life cycle, including but not limited to prompt contact, explaining the process,
setting expectations, on-going communication, and follow-through meeting commitments to
achieve optimal outcome on every file. Training consists of several months handling inside
property claims at the desk. Claim Rep Trainee Outside Prop Works closely with Unit Manager or
mentor to promptly resolve assigned claim. Reviews and analyzes coverage and applies policy
conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues
impact the claim. Completes field inspection of losses including accurate scope of damages,
photographs, written estimates and/or computer assisted estimates. Manages file inventory and
expense reserves by utilizing an effective diary system, documenting claim file activities to resolve
claim in a timely manner. Determines settlement amounts, negotiating and conveying claim
settlements within authority limits to insureds and claimants. As appropriate, writes denial letters.
Refer claims beyond authority as appropriate based on exposure and established guidelines. CAT

Education, Work Experience & Knowledge
High School Diploma or GED required; Bachelor's Degree preferred or 2 years of business
experience preferred. Solid keyboard and PC skills required. Proficient use of technology;
including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software
required. Ability to accurately compute a variety of numerical calculations such as distance,
square footage, areas, etc. required.

Job Specific & Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
Strong verbal and written communication skills - Basic Attention to detail ensuring accuracy -
Basic Ability to work in a high volume, fast paced environment managing multiple priorities -
Basic Analytical Thinking - Basic Judgment/Decision Making -Basic

Environmental/Work Schedules/Other
Environmental Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke,
Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions -
Continuously Work Schedules Weekend work hours - Occasionally Other Travel - Occasionally

Physical Requirements
Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously
Standing - Continuously Lifting items up to 50 pounds - Frequently Climbing unprotected heights
(ladder, rooftop, stairs, loading dock) - Frequently Use of Keyboards, Sporadic 10-Key -
Continuously Working in a confined or restricted area - Frequently Driving -Continuously


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