Yelp is seeking driven Account Managers with a commitment to providing exceptional client support with the goal of retaining and growing revenue. As an Account Manager you will be responsible for all post-sales support of Local Business Advertisers.
- Manage a book of business with revenue retention and growth in mind, while providing exceptional client support.
- Proactively manage advertising packages to ensure an overall great experience with Yelp.
- Partner with the sales team to ensure clients are receiving proper program expectations.
- Pursue upsell opportunities by showing the value of Yelp's advertising program.
- Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.
- Represent Yelp and act as a positive member of our vibrant and growing company.
- Bachelors Degree or 5+ years of relevant account management or client facing experience
- Computer Proficiency
- Ambitious (you never settle for mediocrity)
- Experience in sales or advertising desired
- Ability to receive and implement feedback immediately
- Strong belief in proactive rather than reactive approach to handling clients and problems
- Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
- A passion and deep understanding of customer service and business growth
- Ability to multitask, adapt and manage over 700 clients
- Excellent time management and organizational skills with the ability to track numerous details
- Strong interpersonal communication (both verbal and written)
So - What’s in it for you?
- We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
- Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
- 15 days PTO and 11 paid holidays
- Monthly gym subsidy
- Employee stock incentive
- Employee Stock Purchase Plan
- Flexible Spending Account
- 401k program with employer match
- Fully stocked Yelp kitchens
If interested in applying for this job, simply click the "Apply" box.