Yelp Account Manager - New Grad - Phoenix

Yelp is seeking driven Account Managers with a commitment to providing exceptional client support with the goal of retaining and growing revenue. As an Account Manager you will be responsible for all post-sales support of Local Business Advertisers.

Responsibilities:

  • Manage a book of business with revenue retention and growth in mind, while providing exceptional client support.
  • Proactively manage advertising packages to ensure an overall great experience with Yelp.
  • Partner with the sales team to ensure clients are receiving proper program expectations.
  • Pursue upsell opportunities by showing the value of Yelp's advertising program.
  • Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.
  • Represent Yelp and act as a positive member of our vibrant and growing company.

 

Requirements:

  • Bachelors Degree or 5+ years of relevant account management or client facing experience
  • Computer Proficiency
  • Ambitious (you never settle for mediocrity)
  • Experience in sales or advertising desired
  • Ability to receive and implement feedback immediately
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
  • A passion and deep understanding of customer service and business growth
  • Ability to multitask, adapt and manage over 700 clients
  • Excellent time management and organizational skills with the ability to track numerous details
  • Strong interpersonal communication (both verbal and written)

 

So - What’s in it for you?

  • We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
  • Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
  • 15 days PTO and 11 paid holidays
  • Monthly gym subsidy
  • Employee stock incentive
  • Employee Stock Purchase Plan
  • Flexible Spending Account
  • 401k program with employer match
  • Fully stocked Yelp kitchens

 

If interested in applying for this job, simply click the "Apply" box.

Who's endorsing

Will you apply?

  • Joshua Doyle
    endorsed 2014-11-17 15:42:17 -0800
    I am relatively new to applying through Greek Ladders and am concerned my resume and cover letter may not have been submitted. If this position is still available and you believe I may be a candidate, I would be happy to find an alternative way to submit the documents.

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